Privacy Policy
Last updated: January 1, 2026
Civaptic Inc. ("Civaptic", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.
Information We Collect
We may collect information about you in a variety of ways:
- Personal Data: Name, email address, phone number, municipality, and other contact information you voluntarily provide when requesting a demo or contacting us.
- Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages visited, and time spent.
- Platform Data: Data entered into the Civaptic platform by municipal staff and applicants, processed on behalf of our municipal clients.
How We Use Your Information
- To respond to demo requests and inquiries
- To provide, operate, and maintain the Civaptic platform
- To improve our website and services
- To send administrative communications
- To comply with legal obligations
Data Storage and Security
Civaptic is a Canadian company. Data is stored on servers located in Canada. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Municipal Data
When Civaptic processes personal data on behalf of a municipality (our client), the municipality is the data controller. We act as a data processor and process data only in accordance with our municipal clients' instructions and our Data Processing Agreement.
Cookies
Our website uses essential cookies to ensure basic functionality. We do not use tracking or advertising cookies. You can control cookie settings through your browser.
Third-Party Services
We may use trusted third-party service providers to assist in operating our website and platform. These providers are contractually bound to keep your information confidential and use it only to provide their services to us.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@civaptic.com.
Contact
If you have questions about this Privacy Policy, contact us at:
Civaptic Inc.
West Kelowna, British Columbia, Canada
privacy@civaptic.com