For Municipal IT

Most permitting platforms were architected over a decade ago and haven't kept up. Civaptic was built cloud-native from day one. Scales automatically with demand, keeps each municipality's data fully isolated, and carries no legacy baggage. We handle hosting, updates, backups, and scaling.

Connect your ERP, GIS, document management, and other municipal systems through a full REST API. Permits, inspections, documents, fees, and configuration are all available for integration.

Create roles that mirror your org chart and control exactly who can see and edit what, down to individual fields. Restrict access by department so staff only see what's relevant to them. Protect personal information, financial records, and internal notes. Set up a role once and it applies consistently everywhere, no per-record configuration needed.

Staff sign in with existing credentials. No separate passwords to manage. User accounts and department assignments stay in sync with your identity provider automatically. Onboarding and offboarding happen in one place. Supports SAML, OIDC, and SCIM so it works with whatever identity provider you already run.

Each municipality's data is completely separated. Never shared, never mixed. Department-scoped access ensures managers see everything in their scope and nothing outside it.

Property search, parcel data, adjacent owner lookups, and automatic detection of spatial conditions like floodplains, agricultural land reserves, and environmentally sensitive areas. Works out of the box with your ESRI ArcGIS deployment.

Every action in the system is logged: who did it, when, and what changed. Full audit trail for compliance, investigations, and peace of mind.

Updates to one part of the system (like AI or notifications) never break another. Extensive automated testing catches issues before they reach you. When new or significantly changed features roll out, you can opt in or out for a trial period so your team adopts changes on your schedule, not ours.

Standard dashboards included out of the box. Staff can build their own reports with AI assistance. Supports embedding third-party analytics tools for teams that already have reporting workflows. All reports export to CSV, Excel, or PDF.